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Blog > Inside Mockplus > An Apology Letter to Our Dear Users

An Apology Letter to Our Dear Users

Jul 26, 2023 24000
Dear Mockplus users,

We sincerely apologize for the recent project loss issue that occurred on Jul 24 - 25, 2023. We truly understand the frustration this may have caused and take immediate measures to investigate and resolve the issue as soon as possible.

Here's what we found during our investigation:
Between 15:58:24 AM and 16:10:48 AM (New York Time) on Jul 24, our server's database was subjected to an attack.

Our dedicated technical team worked tirelessly to fix the issue and successfully restored the data from our backup. We take this matter very seriously and are committed to doing everything in our power to prevent similar incidents from happening again in the future.

Your trust in us is of utmost importance, and we deeply apologize for any inconvenience this may have caused. Providing you with a smooth and reliable service remains our top priority.

We sincerely appreciate your understanding and patience throughout this process.

If you have any questions or need further assistance, please do not hesitate to contact us at support@mockplusapp.com.

Once again, we are deeply sorry for all these troubles caused.

Yours sincerely,

Mockplus team
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Free prototyping tool for web and mobile app design
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Free prototyping tool for web and mobile app design
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Summer ye

In- house content editor, specialize in SEO content writing. She is a fruit lover and visionary person.

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