Mockplus > Community > FAQ

Cannot reset my password

Peyton K · 158 · 1 · 3:14 AM    Jan 5, 2021

Hello, I forgot my account password and wanted to reset it. Your website mentioned I would receive a password reset email to do so. 

But, I didn't receive any email till now. 

What should I do now?

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Mockplus Team

Hello, sorry for any inconvenience caused by. 

Recently, our password resetting system got some problems and we are doing our best to fix them. 

Once it has been fixed, we will let you know as soon as possible. 

We hope you can understand and wait patiently. 

If you are in urgent need of the password to log in, please contact us support@jongde.com

We will reset the password manually for you. 

Mockplus Team

12:10 PM    Jan 6, 2021

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